SSTC School for Further Education

Diploma in Tourism & Hospitality Management


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Description

The Diploma in Tourism & Hospitality Management (DTHM) course is designed to provide students with a comprehensive, in-depth understanding of knowledge required as a professional in the Tourism and Hospitality sector.

The programme aims to give students:

  • An introduction of the tourism and hospitality environment and industry, with an understanding of its key elements of products and services.
  • An understanding of the role of customer care, the importance of good service quality and the changing customer and its relationship with the industry.
  • An introduction to the basic operations and different areas of the front office and the accommodation business to include reservations, bell desk or concierge and guest arrival and departure services.
  • Knowledge of the basic concepts of financial accounting and an understanding of cost concepts and its application in the tourism and hospitality business.
  • An overview of the food & beverage industry and the various types of food and beverage operations and systems.
  • An insight into the economic, social, physical and legal concepts critical to the management of tourism and hospitality  operations and the challenges faced within the industry.
  • A look at the marketing fundamentals, issues and its impact on products and services in the industry, to include market segmentation, market positioning, target marketing and the Eight Ps of marketing.
  • Knowledge of effective communication in the English language at a basic and intermediate level, with the use of it in the context of the tourism and hospitality industry.

 

Course Outline

  • Introduction to the Tourism & Hospitality Industry
  • Customer Care and Service Quality in the Tourism & Hospitality Industry
  • Accommodation and Front Office Operations
  • Cost and Financial Accounting for the Hospitality Industry
  • Food & Beverage Operations
  • Tourism & Hospitality Business Environment
  • Marketing for the Tourism & Hospitality Industry
  • Effective Communication for Tourism & Hospitality

Entry Requirements

  • Applicants must be aged 17 years and above.
  • GCE ‘N’ Level, ‘O’ Level ‘O’ Level or equivalent Year 11 Education.
  • English Proficiency of IELTS 5.0 or equivalent.
  • Other equivalent qualifications may be considered on a case-by-case basis.

Delivery methods

  • Classroom

Assesment Methods

  • Assignment and projects only. No examinations.

Graduation and Degree

  • Diploma in Tourism & Hospitality Management

Commencement date

Mar, Jun, Aug, Oct

Full/part time

Full Time

Length of course

12 Months

Course Price

$ 8,061.00

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