British Council

Corporate Training – Manage Your Customer Service


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Description

This workshop shows managers how to create a customer-focused culture, through innovation, teamwork and communication.

Through case studies, videos and role plays, you will practice how to build-up these skills and attitudes in your team.

Standard or customised course available.

Maximum group size is 16.

After this course you will be able to:

  • Present a positive customer service image to your target market
  • Differentiate your organisation from others in highly competitive markets
  • Control the ‘moments of truth’ experienced by your customers

 

You will learn how to:

  • Build prospective customers into loyal advocates
  • Measure the effectiveness of your customer service approach
  • Create a customer-focused culture

 

Course Outline

  • From a prospect all the way to an advocate
  • Setting customer service standards
  • Creating a customer-focused culture

Entry Requirements

  • For managers and supervisors responsible for improving their organisation’s customer service.

Delivery methods

  • Classroom

Assesment Methods

  • Completion of Course

Graduation and Degree

  • Corporate Training – Manage Your Customer Service

Commencement date

Upon Enquiry

Full/part time

Full Time, Part Time

Length of course

1 Days

Course Price

$

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